We are committed to providing safe and enjoyable experiences for ALL Viber users, period.
On May 10, 2022, Idit Arad, our General Counsel and “privacy guardian” – joined the head of the EU Commission for Justice, Consumers & Gender Equality, Didier Reynders, in Brussels to sign the EU Code of Conduct agreement in our commitment to prevent and counter the spread of hate speech online.
We are proud to be working with the EU Commission for Justice, Consumers & Gender Equality, as well as trusted Non-Governmental Organizations (NGOs) to monitor, analyze, and remove hateful speech from Channels on Viber. Additionally, we are dedicating resources to train and support moderation teams to assess and remove any hateful or illicit content within 24 hours of being reported so that all users can feel good about using and enjoying content on Viber.
NGOs involved in the code of conduct include Spanish Observatory on Racism and Xenophobia (OBERAXE) in Spain, Ligue Internationale Contre le Racisme et l’Antisémitisme (LICRA) in France, Centro Studi Regis in Italy, National LGBT Rights Oganisation (LGL) in Lithuania, and many others all across Europe. Viber is implementing the necessary tools to help trusted NGOs report hateful comments. It will have a dedicated form on its platform specifically for the NGOs and authorities in order to streamline their process and ensure Viber can take action and remove the content in the quickest way possible. By working together with the NGOs, Viber can make sure every experience on the platform is a positive one by protecting against the spread of illegal hate speech.
“Viber has always been committed to the privacy and safety of its users. With this recent signing, we can drive this point forward even further,” says Idit Arad, General Counsel for Rakuten Viber. “Viber’s extensive list of privacy features, like end-to-end encryption, disappearing messages, and hidden chats give our users enhanced privacy when exchanging personal messages. Now, in our open communication features like our Channels, Viber users can get involved knowing we have their best interests at heart.”
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